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Device doesn’t turn on when prompted to.
Battery symbol comes up red or phone won’t turn on at all.
- Connect phone to Type C USB charger. To charge quickly connect the charger the phone came packaged with.
When back cover is open the battery is missing or not connected to hinges.
- Make sure the battery in the back of the device is placed correctly and not removed from the device.Removing the back of the phone will void the warranty.
Screen is completely unresponsive.
- Remove the back cover of the device and check the white strip with the red colored X’s. If the X’s are visible the device is not water damaged.If the strip is red, the device has been water damaged. If so, replace the phone or submerge in raw rice.
None of the above apply and phone still doesn’t turn on.
As a last resort, the phone can be factory reset:
Press and hold the power and volume up button.
When boot window appears use the volume button to navigate through the menu.
Hover over “wipe data/factory reset” and press the home button one time.
Confirm the reset when prompted.
Audio on device cannot be heard.
Volume on device can not be heard.
- Check if volume is turned up by pressing the upper half of the volume button on the right side of the phone.
Volume doesn’t work with a specific set of headphones.
- If headphones are being used first check to make sure the headphones themselves aren’t broken.Ensure that the headphones are connected via Bluetooth or headphone jack.
Volume can not be heard after headphones are checked.
- Make sure the headphones are plugged in all the way by firmly pushing the headphones into the jack until the jack clicks and stays in place.If there is any debris blocking the headphones from being inserted all the way, use a pin or paper clip to remove it before proceeding.
Volume for a specific app doesn’t work.
- Make sure the app that is in use has sound and the sound in the settings are turned up all the way.
Phone’s screen won’t navigate.
If fingers are wet or moist dry them with a towel or cloth to navigate the touch screen properly.Remove gloves if you are wearing any.
Power off your device and power it back on.
If none of the above steps work, the touchscreen is broken and needs to be replaced.
Device is slower than normal.
Press the square icon at the bottom right of the screen to view app history. Swipe up or down on the separate app screens to clear them from your history.
Press and hold the power button on the right side of the phone and select the restart option.
Delete any files, media, or applications that aren’t needed to open up memory space.
Open the browser app and clear the history and cookies by pressing the bottom right menu, clicking privacy and settings, then clearing history.
When boot window appears use the volume up and down button to navigate through the menu.
Hover over “wipe data/factory reset” and press the home button once.
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