Troubleshooting guide for Zeki TBQG884B
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The tablet will not respond or show any sign of powering up.
If the charging cord is plugged in, and the light on the charging cord is on, make sure the charger is connected to the tablet. If the tablet only powers up when the charger is plugged in, regardless of charging time, then the battery is faulty. Replace the battery using this guide.
Check to make sure the charging cord is plugged in. If it is, make sure the light on the charger is on. If the light is not on, and the charger is plugged in, then the charger is faulty. Consider purchasing a replacement charging cord.
You may have the wrong charger. To ensure you have the correct one, inspect the plug on both the charger and the tablet to see if they match. If you have confirmed you have the correct charger, and it is still not working, read on.
Nothing may be wrong with the tablet. Try plugging the charger into another outlet, or flipping a switch to turn the outlet on.
You have trouble listening to sounds on your tablet.
The volume may be at the right setting, but the tablet may be muted. Using the settings on the tablet, remove the tablet from the muted setting.
Test audio through the speakers, then test it using headphones. If the audio is only distorted while listening via headphones, the audio jack or the headphones themselves may be faulty. Audio that cuts in and out is often a sign of a loose audio jack, so make sure the audio jack is fully inserted in the tablet.
The tablet is lagging on transitions and is not responding quickly to commands.
The tablet may be slow due to the amount of work it is trying to perform. Restart the tablet and try again.
Restore tablet by resetting to factory defaults. Do this by going to the settings on the tablet, press “settings” and then press “Restore Settings”. (CAUTION: this will erase all current settings and restore it back to the original factory settings.)
The camera is not working normally or at all.
If the lighting and/or color are not normal or the camera is not working then the camera may be damaged. In this case the tablet may need to be taken to the store for repair. Follow the Zeki Tablet Camera Replacement guide to remove the camera.
It is possible that the tablet’s settings may have changed and therefore you may need to reset the settings. First go to the settings and press “tablet.” Then go to “Restore Settings” and then “Master Reset.” If this is the problem then the tablet might need to be restarted as well.
Pushing buttons and/or using touch screen does not have the desired effect.
Before trying to work your tablet, check that the device is turned on. Hold the power button for at least 5 seconds and wait for the device to respond. If tablet remains unresponsive, read on.
It is possible that the tablet’s battery has lost charge. Plug the device into a working outlet with the provided charger to see if the it gives a response. If the tablet simply does not charge, the battery is dead and you must replace it. Follow the Zeki Tablet Battery Replacement guide to remove the battery.
If there is a display but using the touch screen has no effect, try restarting the tablet. If issue lies with the actual screen remove and replace the screen, following the Zeki Tablet LCD Replacement guide.
