Xkey Mobile Music Keyboard Model Number: KX01U14 Date released:
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An outside source can not be connected via the USB port.
To test this, try to insert a USB cord without struggling. If you struggle remove the cord and look directly at the input place to detect any dents or physical imparities. If the entrance USB piece is simply not in place, use a tool from the “Pro Tech Tool Kit” to move the piece back into place. If the piece is dented, try to reduce the dent with a tool by applying pressure to the area or simply replace the USB port piece.
“When attempting to press buttons on the keyboard they do not respond with the desired result”
In order to reset your device to factory default you would need to press and hold Oct +/- ==> while you are connected with the USB cable.
Another way to reset this device will be to use the Xkey plus reset to factory button and try again.
To fix this issue you would need to contact www.cme-pro.com to order the replace parts and contact your local electronic repair shop.
“The buttons on the keyboard made of silicone are continuously coming off”
You can use a tool from the “Pro Tech Tool kit” to push the flaps of the button back into place.
If this silicone piece is ripped then you would need to contact www.cme-pro.com and order a replace button piece. You can insert this yourself or contact your local electronic repair shop.
" The light detecting whether the device is on or off will not come on"
