This issue may occur for several reasons. Below are general suggestions to help determine the cause and, in some cases, solve the problem.

  • Verify the plastic tab keeping the ink from dispersing or leaking out is not still attached to the cartridge.
  • Verify the ink cartridge(s) is inserted properly. Some cartridges snap in place, and if they are not inserted fully, the printer won’t print anything.
  • If a lever is moved from its original position to allow for installation of ink cartridges, ensure it is returned to its original position.
  • Perform a head cleaning on the printer, if available.
  • Try resetting the ink cartridge counter. Consult your printer’s documentation to get instructions for your specific model or check the manufacturer’s website for help.
  • Verify no software errors are occurring and try printing a test page.
  • If you are installing an ink cartridge not authorized by your printer’s manufacturer (an aftermarket cartridge), it may not be compatible.
  • If any indication lights are flashing, refer to your printer’s documentation or manufacturer’s website for additional information.

If the recommendations above do not resolve the issue, we suggest you contact your printer manufacturer. If repairs are needed, it is often cheaper to buy a new printer, as printer repair often costs more than what new printers cost.

  • See the ink cartridge definition for further information about this term and related terms.
  • Printer help and support.