Support may refer to any of the following:

  1. Alternatively called technical support and user support, support describes a group of individuals or help documents used to assist users with a product or group of products. Support is commonly required when an end user experiences a problem or wants additional information on a product.

When making a phone call or sending an e-mail, you’re making a support request. These requests are handled by one or more technicians who often track the request using a ticket or unique id. For example, when sending Computer Hope a question, it’s assigned a CHID number (e.g., CHID: 123456). That unique number can track the progress of the answer to the question and reference the history of the question.

  1. Support refers to a hardware or software capability when used as a verb. For example, a program may have the capacity (support) to accept and send e-mail messages. If a device lacks support, it cannot perform a function. For example, Apple computers have no support for a touch screen.
  • Computer Hope provides free support and help to all users with computer-related issues.
  • Contact Computer Hope.
  • Information on Computer Hope identification (CHID) numbers.
  • Getting a human when calling support.
  • What jobs are available in the computer industry?
  • Third-party support phone numbers and contact information.
  1. With computer gaming, support is a type of class that’s responsible for healing.

To help determine if a computer can support hardware or software, refer to the system requirements.

Business terms, Call center, Customer service, Fake tech support, Game terms, Help, Help desk, HR, Technician, Troubleshoot, Warranty