Short for return materials authorization or return merchandise authorization, RMA is a form that allows customers to return products for an exchange or refund. RMA is similar to a tracking number in that it is used to identify and track the returned item. An RMA usually includes details like the reason for return and where to send a refund or exchange.
Where should I send the RMA?
Most companies require you to include the RMA with the product that you are returning. For example, if you are returning a computer the RMA should be included inside the same shipping box as the computer. If the item was sent back for a replacement or refund without the RMA, contact the company for steps on returning the item.
Without an RMA, most companies don’t accept product returns.
Business terms, Computer acronyms, IPB
Related information
- How to find information about computer products.
- Third-party contacts and company contact information.